Our Reviews
We are proud to have a 5* rating on Google from over 60 reviews. Here’s what some of our patients have to say about their experience at A1 Eyewear:
EXCELLENTTrustindex verifies that the original source of the review is Google. Hew explains things in a easy way and shows care and understanding very friendly atmosphere Rachel and Jo are more than helpful highly recommendedPosted onTrustindex verifies that the original source of the review is Google. As with everyone l have had new glasses ,the people are extremely professional and knowledgeable. Love my glasses too š¤Posted onTrustindex verifies that the original source of the review is Google. First class service from start to finish. Excellent eye examination by Huw. Never pressurised into buying new glasses but if you do need glasses the ladies at the front of house go above and beyond to show you as many styles as you wish, never rushing you to make up your mind. Just collected new glasses and, as a treat new Maui Jim sunglasses, couldn't be more excited. Highly recommended. I would give 10 stars if I could.
Owner's reply
Susan - diolch yn fawr iawn ichi!! Thank you for leaving such a kind review, and I hope the nice weather means you've had plenty of use for the Maui Jimsāš Edrych ymlaen ich gweld yn fuanPosted onTrustindex verifies that the original source of the review is Google. I have been a customer at A1 Eyewear for several years and would not dream of letting anybody else look after my eyes. Huw, Rachel and Jo all offer highly professional and excellent customer service. I have recently undergone cataract and laser surgery and Huw offered wonderful advice on my options. Both Rachel and Jo listen carefully to what you want in a pair of glasses and I am always happy with the choices they offer. They offer this in a warm and friendly environment.
Owner's reply
Hi Jackie! Thank you so much for your kind and personal review - it's much appreciated. Always a pleasure to see you at the practice, and hope the new glasses are OK. Diolch yn fawr :)Posted onTrustindex verifies that the original source of the review is Google. I recently went to A1 Eyewear for my latest eye test, and new prescription lenses and contact lenses, after recently moving back to the Wrexham area. I've needed glasses for over 30 years, and have always had regular sight tests every couple of years, but I can honestly say this is the most thorough and personal service I've ever experienced from an optician. The whole team come across as really professional and experienced, but also friendly and relaxed which helps put you at ease. For my sight test itself, nothing was rushed and Huw took the time to really understand more about my individual circumstances, my daily lifestyle, work environment, driving, screen usage etc, to see how my vision could be improved in the optimal way for me. The Optomap 3D eye scan was another level of detail to anything I'd had before, and Huw walked me through the scan images to explain the various parts, and gave me confidence that everything was fine and healthy. Then for the sight test itself, we went back and forth through various small tweaks to the lenses, to really fine tune my prescription, which was very much appreciated. After the sight test, Rachel took the time to talk me through the various lens options. I have quite a strong prescription and astigmatism, and basic/traditional lenses would be very thick. However, there are a wide range of thinner options available at different price points, as well as additional coating option (e.g. blue light filter for screens). It was also my first time to order varifocal lenses, and there are different levels of quality available for that. But Rachel helped me to choose the best option overall to meet my needs, to fit my existing frames, as well as arriving at the optimum thinness and lens quality for the price. My new lenses took a few days to be fitted (which is normal), but when I went to collect them, Jo gave me a very good handover to make sure everything was OK, and to introduce me to my new varifocal lenses. For contact lenses, I've used the same brand of monthly disposable lenses for many years. But technology and materials is always changing, and I was offered a free trial set of contact lenses which are expected to be an improvement. So I'm looking forward to trying those. Overall, I couldn't be happier with the service received and I will definitely be back to A1 Eyewear for my next sight test and additional glasses/lenses.
Owner's reply
Hi Dan, Waw, what can I say?!! Thank you so much, not only for the 5* review, but also taking the time and effort to go into such detail! This will actually be very useful to us as a team, as it really details the elements we need to excel in order to deliver all round good service - thank you! I hope you're adapting well to the varifocals, and we'll look forward to seeing you again soon with the contact lenses. Diolch yn fawr, HuwPosted onTrustindex verifies that the original source of the review is Google. I went to A1 as I had a sore eye, I thought I might have something stuck in it. Sure enough Huw had a look and yes there was a foreign body lodged in my eyeball! He numbed it with a liquid and gently removed all of it from my eye. I was so glad he could do it there and then! Very professional staff and a great place, it will be my opticians from now on. A great local business. No more waiting in big queues at the well known place! Thank you
Owner's reply
Thank you for the kind review Saira, and pleased the eye is now feeling better! See you soon, HuwPosted onTrustindex verifies that the original source of the review is Google. Went to A1 after unsatisfactory service from other opticians.....so pleased I did! Had the best service which is definitely lacking these days! A thorough eye check, unrushed. Was able to speak about my concerns and needs. The stylist is also a great idea! Lots of styles to chose from with advice on face shape etc. All round excellent opticians and beautiful frames!
Owner's reply
Thank you Joanna - such a kind review! It was a pleasure to have you come to see us, and glad you were happy with the service and glasses! See you soon, HuwPosted onTrustindex verifies that the original source of the review is Google. Excellent service absolutely love my new glassesPosted onTrustindex verifies that the original source of the review is Google. First class experience from start to finish The whole team are so professional Service exceptional Set very high standards Exceptional appointment with Huw Exceptional service advice from Jo and Rachel who always have time for you Thank you all Don & Sian jones
Owner's reply
What a nice review!! Thank you both! It was a pleasure to have you in, and we're pleased that you enjoyed the service! Best wishes, Huw